Urgent cooling
When the heat is now, not next month
A baby's room at 30°C. An elderly parent struggling. A heat-sensitive medical condition. Urgent requests jump the queue for handling and get matched to the fastest honest option for your postcode — sometimes ours, sometimes not.
What counts as urgent — and gets treated that way
Health-vulnerable households
Over-65s, babies and young children, pregnancy, heart, respiratory and kidney conditions, and heat-interacting medications. Heat is a health risk here, not discomfort.
Unliveable rooms
Top-floor flats and lofts holding 28°C+ overnight during alerts — rooms where sleep has genuinely stopped happening.
Critical spaces
Home server rooms, medication storage, essential equipment — spaces where heat causes damage, not just misery.
What urgent handling means at Coolhaven
Front of the queue
Urgent requests are triaged first, ahead of standard reservations, every time our team allocates stock or slots.
Fastest honest option
In delivery zones that means the quickest slot we can genuinely offer. Outside them, we say so immediately — no string-alongs.
Real advice meanwhile
Every urgent confirmation includes genuinely useful stopgap tactics for the next 48 hours — free, whatever you decide.
A human follow-up
Urgent requests get a personal follow-up, not just an automated email. Tell us what's happening; we'll do what we can.
Guide pricing
Honest ranges from today's UK market — final prices are confirmed to you before any commitment, and your £10 is credited whatever you choose.
| Option | Guide range | Notes |
|---|---|---|
| Urgent portable delivery (target) | £399 – £749 | Unit + priority delivery slot |
Ranges reflect typical UK market pricing at time of writing — full detail on the pricing page.
Before you reserve — the honest print
We will not fake capacity
If we can't genuinely help your postcode fast, the response says exactly that — plus the best alternatives we know of. An urgent request is never strung along for a sale.
The £10 works the same
Urgent reservations use the same fully refundable £10 priority system. If we can't help in your timeframe, one click brings it back.
Heat emergencies are medical
Signs of heatstroke — confusion, rapid pulse, skin hot and dry — are a 999 call, not a delivery order. NHS heat advice: nhs.uk/heatwave.
While you wait: the 48-hour heat survival basics
- Shade by day, flush by night: curtains closed and windows shut while it's hotter outside; everything open once it's cooler out than in.
- Move the vulnerable person to the coolest room in the home — often north-facing or downstairs — even if it means a mattress move.
- Cool the body directly: cool showers, damp cloths on neck and wrists, feet in cold water. A chilled hot-water bottle works.
- Drink on schedule, not thirst — and check on anyone who lives alone twice a day during alerts.
- Fans help below ~35°C room temperature; above that they mostly dehydrate. Point one out of a hot window in the evening to exhaust heat.
- Emergency signs — confusion, rapid pulse, hot dry skin — mean 999 now, and cooling the person while you wait.
Full guidance: our heatwave checklist · NHS heat advice at nhs.uk
The honest bit
What your £10 does — and what it doesn't
We're validating exactly where to launch first, and priority reservations decide that. We will never pressure you with fake countdowns, invented stock numbers or made-up reviews.
It does
- Hold your place in your area's priority queue
- Get credited in full toward your purchase
- Stay 100% refundable — one click, no questions
- Give you first pick when stock is confirmed
It doesn't
- Buy an air conditioner today
- Guarantee a delivery or installation date
- Lock you into anything
- Commit you to final pricing before you see it
Request urgent cooling now
Three minutes to tell us what's happening. Urgent requests are triaged first.
Fully refundable · Credited toward your purchase · Cancel anytime