Refunds policy

Last updated: 10 July 2026

Reservation refunds (the £10)

• How: sign in → your reservation → Request refund. One click. No forms, no reason required, no retention scripts. You can also email [email protected].
• When: available at any time while your reservation is active — before launch, after launch, whenever.
• Speed: we action refunds within 1 working day. Stripe then returns the money to your original payment method; banks typically show it within 5–10 working days.
• Amount: always the full £10.00. There are no deductions, admin fees or partial refunds on reservations.
• Method: refunds go to the original payment method only (a legal and anti-fraud requirement). If your card has since been cancelled, your bank reroutes the funds — talk to them if it doesn't appear within 10 working days, then to us.

Automatic refunds

We refund proactively, without you asking, if:

• we decide not to launch in your area within the validation phase;
• we cancel your reservation for any reason on our side;
• a duplicate payment slips through our duplicate protection (both are returned).

Future product refunds

When real product sales begin, each order will carry its own returns and refunds terms meeting or exceeding UK law — including your 14-day distance-selling cancellation right under the Consumer Contracts Regulations 2013 and remedies for faulty goods under the Consumer Rights Act 2015. Those terms will be published before anyone can place an order.

Something gone wrong?

If a refund hasn't landed in 10 working days, email [email protected] with your reservation reference — resolving refund problems is our top support priority, ahead of sales.