Ask us anything — these came first

A priority reservation — your place in the queue for your postcode area. It is fully refundable at any time and credited in full toward your purchase if you go ahead. It is not a purchase and not a confirmed delivery or installation: we only ask you to commit once stock, final pricing and (for installations) a certified partner for your area are confirmed.

Free waiting lists are full of maybes. A small refundable commitment shows us where real demand is, which decides where we launch first — so priority customers get genuinely faster service. If we don't launch in your area, or you simply change your mind, your £10 comes straight back.

Sign in to your account, open your reservation and choose Request refund. We action refunds within one working day; your bank typically shows the money within 5–10 working days. No forms, no questions, no fees.

No. The £10 is a one-off payment. We never store your card details ourselves and we will never charge you again without you explicitly checking out for a real order.

Yes — choose register interest in the same form. You'll still count toward demand in your area and hear about availability; paid reservations simply sit ahead of free registrations in the queue.

Payments are processed by Stripe, a leading PCI-DSS Level 1 payment provider. Your card details go directly to Stripe — they never touch our servers. Receipts come from Stripe automatically, and refunds return to your original payment method.

No. We store only the payment reference Stripe gives us so we can process your refund.

Not yet — we're honest about this. We're validating demand across the UK right now, and reservations decide our first launch areas. That's exactly why the reservation is refundable: you're early, and being early should cost nothing if plans change.

Our planned first zones are Greater London, Manchester and Birmingham, expanding by demand. Check your postcode on the coverage page — it shows the honest status for your area: planned delivery zone, installation partners, or register-interest.

Coolhaven is a UK-focused climate-comfort venture currently in its pre-launch phase, run by a small team with sourcing partnerships in Asia and installer partnerships forming across the UK. We're deliberately building in the open — what you see on this site is our real status.

We collect only what the service needs, we never sell it, and marketing email is strictly opt-in with one-click unsubscribe. Full details in our privacy notice.

Our launch target for planned delivery zones is next-day or chosen-day delivery of pre-configured portable units. Exact promises depend on confirmed depot locations — we'll publish real delivery windows per area before anyone pays for a unit.

Guide ranges are on our pricing page: decent portable units typically land between £300 and £700 depending on room size, with our target range £349–£649 including delivery. Final prices are confirmed before you commit — your £10 is credited whatever you choose.

Yes. UK consumer law gives you 14 days to change your mind on distance purchases, and we plan a fair returns process on top of that. Returns policy specifics will be confirmed alongside launch pricing — and they'll be published before you're asked to buy anything.

Installation is carried out by F-Gas certified UK engineers — a legal requirement for systems containing refrigerant. Every Coolhaven installation partner is vetted for certification and insurance, and every installation includes a proper survey first.

Sometimes. Most houses can fit a split system under permitted development, but flats, leaseholds, listed buildings and conservation areas usually need freeholder or planning consent. Renters need the landlord's written permission. Our survey stage checks this before any work is booked — see our installation guide.

Launch target: minimum 3-year manufacturer warranty on hardware plus workmanship guarantees from the installing partner, confirmed in writing per order. Details will be published on the warranty page before any installation is sold.

Yes — that's a core launch focus. Offices, hospitality, care settings and landlords with multiple properties can reserve priority and we'll scope requirements per site. For care homes and other vulnerable-resident settings we prioritise accordingly. Start on the business page.

Absolutely. One reservation can cover multiple properties; tell us how many in the form and we'll follow up per-property. Portable units are often the pragmatic answer for tenanted homes; we'll advise honestly where installation makes more sense.