Accessibility statement

Last updated: 10 July 2026

Heat affects disabled and older people disproportionately — an inaccessible cooling website would be failing exactly the people who need it most. We build to WCAG 2.2 level AA as our target standard.

What we've built in

  • Full keyboard operability: skip-to-content link, logical focus order, visible focus indicators on every interactive element.
  • Semantic HTML landmarks, headings and labels; form errors announced with role="alert" and linked via aria-describedby.
  • Colour contrast meeting AA on text and interactive elements; information never conveyed by colour alone (status badges carry text).
  • Reduced-motion support: animations collapse when prefers-reduced-motion is set.
  • Mobile-first responsive layout; content reflows to 320 px without horizontal scrolling; touch targets sized generously.
  • The reservation funnel announces step changes to screen readers and works entirely without a mouse.
  • Automated accessibility checks (axe-core) run in our test suite on key pages.

Known limitations

  • The admin demand map is a visual chart; the same data is always available in the adjacent table.
  • Emails use simplified HTML for client compatibility; plain-text versions of every email are included.

Need this service another way?

If any part of the site blocks you, email [email protected] and a human will complete your reservation, update or refund with you directly — same priority, no disadvantage. We aim to respond within 2 working days.

Feedback and enforcement

We welcome reports of accessibility problems and fix genuine AA failures as priority bugs. This statement was prepared on 10 July 2026 based on self-assessment plus automated testing; a third-party audit is planned before commercial launch.